
Living with chronic skin, hair and nail conditions can be challenging. Finding the best possible treatment and support can make a huge difference.
Welcome to our Help, helps resource hub where you can find information on accessing care for skin, hair and nail conditions, patient support groups, finding support for your mental health and wellbeing, tips on talking to your doctor and preparing for your medical appointments.
Help, helps videos
Hear about the experiences of people living with chronic skin, hair and nail conditions and from the dermatologists involved in their care, in our Help, helps video series.
Bridget talks about her journey with alopecia and the importance of having an honest and open relationship with your dermatologist.
Ben talks about his struggle with eczema and how seeking the professional help of a dermatologist has turned his condition around.
Marion shares her story of living with psoriasis, eczema and rosacea and how she has learnt to confidently manage these with the tools given to her by her dermatologist.
In our feature story, hear from Bridget, Ben, Marion and dermatologists, Dr Kate DeAmbrosis and Dr Russell Hills, as they talk about the importance of good patient/doctor relationships and understanding the impact of skin, hair and nail conditions.
Hear from Bridget, Ben and Marion as they share how help, really does help.
Help, helps stories
Hear about the difference seeking professional help has made in our Help, helps stories.

My name is Rochelle. I’m 37 years old and live in Queensland, Australia. I have two beautiful children. I got vitiligo when I was in high school, around 14 or 15 years old. It started with a tiny spot on my eye which came and went, and I didn’t think much about it.
I was 21 and taking a holiday in Melbourne with my friends and my now husband. I woke up one morning and my entire stomach was covered with vitiligo. I literally think it happened overnight. I knew what it meant. My sister had vitiligo and I had seen her struggling with it, so I knew what was coming.
I’m a resilient person by nature, but I don’t think going through a condition like this cannot not change you. I got vitiligo in my formative years and had just started becoming more confident. It rattled me and changed my personality. It affected the way I dressed, what I did, everything. You step out of your house, and the minute you do, you know there are going to be people looking at you. It’s constant. I went through a period of time where I just wouldn’t look up. I would walk around looking down and just not look anybody in the eye.
Because my sister had it and I thought there was nothing you could do, I didn’t do much about it for the first six or seven years. I don’t know what triggered me or maybe it had spread to a point where I felt I had to do something. That’s when I began to research vitiligo to find out what treatment options were available to me.
Seeing a dermatologist and receiving UVB therapy has really helped me with my condition. I’m fortunate to have my dermatologist who understands me and with whom I feel comfortable discussing my treatment options.
I’d say mental health is the day-to-day thing for me but having the support of my dermatologist and knowing what treatment options are available, has really helped me over the last eight years with my own journey.
You don’t need to do this alone, getting professional help, helps.

My name is Renee. I live in Adelaide, and in 2017 I woke up one day and saw that I had a rash that began behind my ears and on my scalp. I was dealing with profound loss, looking after my toddler, and working a full-time job so I didn’t look into it at the time.
The rash then started to spread to my arms, my stomach and my back and most nights I struggled to fall asleep from the pain and itching I was experiencing.
After a while, my skin was constantly flaring up and I had no idea what was happening or that it would affect other parts of my life. I was dealing with extreme fatigue, battling depression, struggling at work, and even my relationships were impacted. I isolated myself from social events.
I remember feeling so isolated, and no one around me understood what I was going through. I didn’t understand why this rash was impacting every aspect of my life, and I didn’t know where to turn.
Before long, I started to develop pain in my joints. I had chronic pain in my back, hips and feet. It got to a point where I had to walk with a stick, and I couldn’t play with my son, I had to rely on my family for everything. I was diagnosed with psoriasis and
psoriatic arthritis and saw a dermatologist who understood my condition and
prescribed me a medication that has changed my life.
My skin cleared up and my pain reduced so much that I can now run around with my son and go back to the gym!
I was enduring the worst of the pain when I was in my mid-20s. I didn’t get to do the things a normal 25-year-old would do, and I mourn the time that I lost. I wish I had known more from the start – about where to find information on these conditions and
how much they can impact every part of your life.
This journey took so much from me, and I want to help others avoid going through what I did by encouraging them to seek help early on.
Getting help really does help.
Translated resources
For podcasts and information in your language visit our Translated resources hub.
Accessing specialist care
Dermatologists are specialist medical doctors. In the same way cardiologists are the specialists in heart health, dermatologists are the specialists in conditions of the skin, hair and nails.
Dermatologists can diagnose, treat and manage more than 3,000 skin conditions. They help people with conditions such as psoriasis, eczema, vitiligo, acne, alopecia, skin infections and skin cancer.
If you think you might need to see a dermatologist, speak to your GP (family doctor). They are able to diagnose and manage many skin conditions. If your skin condition is complex, high risk or requires specialist care, your GP will refer you to a dermatologist.
Support groups providing practical and emotional support
Patient support groups provide practical and emotional support to help people, their carers and their families living with chronic skin, hair and nail conditions and skin cancer.
Skin conditions can impact your mental health and wellbeing
Living with a chronic skin, hair or nail condition can have an impact on your self-esteem, mental health and wellbeing.
Alongside effective treatment for your skin condition, talking to someone can make a real difference. So, if you are feeling really down or depressed about your skin, hair or nail condition, talk to your doctor about this. It is important not to delay seeking help.
If you have a family member or friend with a skin, hair or nail condition, be on the lookout for depressive symptoms. These might include less interaction with friends or avoiding social situations. If you are concerned about someone, encourage them to seek medical help.
Where to go to for help
Help, helps and it’s only a conversation away.
Accessing mental health professionals
The Royal Australian and New Zealand College of Psychiatrists’ Your Health in Mind website provides expert mental health information for everyone.
The Australian Psychological Society have information about psychologists including their Find a Psychologist tool.
Talking to your doctor
Good communication between you and your healthcare provider is important. You should feel confident and comfortable discussing your skin, hair or nail condition and how it is affecting your health and wellbeing, but it’s not always easy.
Always remember, it is your appointment and your time. Here are some great resources for getting the most out of your conversations with your dermatologist and other healthcare providers.
Your dermatology appointment
Visit our Your dermatology appointment webpage to find out what to expect and how to prepare for either an in-person or telehealth consultation with your dermatologist.
Remember, it’s OK to ask questions. Asking questions will help you get the best possible care.
Choosing Wisely Australia have some great tips for how to get the most out of your healthcare appointments and questions you can ask your dermatologist or GP when you are considering a new test, treatment or procedure.
Healthdirect’s Question Builder helps you prepare for your medical appointment by creating a list of questions to ask your doctor. This preparation will help you get more out of the time with your doctor and remember everything you want to ask.
NPS MedicineWise’s MedicineWise app lets you keep track of medicines and access important health information anytime and anywhere, making it easier to share accurate information with your healthcare providers.
